Also note, we cover the shipping fees for the first exchange on your order, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange. Please note we cover the shipping fees when you request an exchange within the first 5 days of receiving your product. If you have ordered the wrong size or product and require an exchange please email us at We will send you a pre-paid shipping label by email to cover the shipping fees. If the item has been used and cannot be resold and is not in the original package, we will cannot allow an exchange or refund! You cannot use this item for a month then decide to exchange or return the item. We would be happy to help you get the right item for your needs. Try it on, if it does not fit, reach out to us. Please reach out within the first 5 days of receiving your item. Our team is standing by to help you figure out what product or size might be better for you. Plus, we offer free advice from our physiotherapists. We will pay the return shipping fees (for the first exchange) when you request an exchange within the first 5 days after receiving your order. The merchandise must be received in new condition, original packaging. ![]() You need to reach out to us within 5 days of receiving your item. If you need a different size or you want to exchange for a different product, we've got you covered. We are committed to offering you a low-risk online shopping experience.
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